Sales and Return Policy

Once your order is received HJK LLC will order materials and make your chosen garment, which can take up to 10-12 weeks. Every piece is hand-made to order, and takes time to make. Once the order is completed and ready to ship you will be provided with a tracking number to track shipment of your order. HJK LLC is not responsible for any damages or delays incurred in transit; please direct any possible claims to the shipping agency.

 

Taxes

 

Taxes will be charged for customers in the state of California.

Customers from outside the state of California and the USA are responsible for all VAT, Taxes and Duties that may be incurred for taxes, shipping and customs clearance.

 

Returns and Refunds

 

Refunds on custom-made orders will be assessed on a case-by-case basis and may not be refunded the full price. Any issues with an order must be addressed within 10 days of receiving the product. Product must be unworn and in original as-shipped condition, and have a valid reason for returning to be eligible for a refund. It must be in original packaging. Product cannot be returned once the ‘Delicate Item’ tag has been removed. Please inspect garment before removing tag. All items are handmade and therefore may differ from product to product. Product may differ from image on website. Please email sales@HJKWomen.com if there are any problems, and you will be provided shipping and refund information. HJK LLC may not pay for return shipping, products must be shipped using a trackable method to 315 W 3rd St, Long Beach, CA, 90802. Once received, products will be inspected to assess if you are eligible for a full refund. If so you will be notified by email, and your original method of payment will be credited.

 

Design Protection

 

Intellectual Property and Trademark on designs from HJK LLC, belong exclusively to HJK LLC without any limitation. Products may not be copied, imitated or re-used in any way.

 

Care

 

All products are dry clean only. Please clean minimally; do not wash with water. Hang for a few hours to air after wearing. Fold garment in tissue paper for storage. If creases occur hang for a few hours or lightly steam. As all products that use natural materials, colors and dyes may not be colorfast. Products may pill – this is a typical occurrence of natural wool materials. Hand pick pills from the garment as they occur, do not brush. Please let us know if you need any further care tips for your garment at hello@HJKWomen.com.

 

Social Media

 

Please tag @HJKWomen on Instagram and Facebook posts.

 

Feedback

 

We would love to hear your feedback about your garment! Please let us know what you think about it at hello@HJKWomen.com.